Support

Contact

Email wallpai.contact@gmail.com. One person reads it, so please allow a few days for a reply.

If you are reporting a problem, it helps enormously to say which Android version and phone you are on, and what you were doing when it happened.

Common questions

I ran out of generation credits

Registered accounts are topped up to five credits every day. Guests earn credits one at a time by watching a rewarded advertisement — the option appears on the Create screen when your balance reaches zero.

I cancelled a generation. Why was my credit still used?

Because the generation had already started on our side and finishes whether or not the app is still waiting. Cancelling stops the wait, not the work. The app says so before you confirm.

A generation failed, or came back as an error

Generation runs on a model that can take a minute or more to start when it has been idle. If it fails outright, the credit is not spent and you can try again. If it keeps failing, email us.

My wallpaper was rejected as unsafe

Generations are automatically screened, and a result the screen judges unsafe is discarded rather than shown. Rewording the prompt usually helps.

I signed out as a guest and lost everything

A guest account lives on one device and is not recoverable once it is signed out of — its wallpapers, favourites and credits go with it. If you want them to survive a reinstall or a new phone, register with an email address. We are sorry; there is genuinely nothing on our side that can restore a guest account, because we have no way to tell whose it was.

I forgot my password

Use Forgot password on the sign-in screen. The reset link is sent to your registered address and is valid once.

How do I report a wallpaper?

Open the wallpaper and use Report. Tell us what is wrong with it — reports are read.

How do I delete my account?

See Delete your account. It can be done from inside the app, or by emailing us from the account's own address.